PROFI IT JOB

For our multinational client, in Budapest we are looking for IT graduates to the position of

Remote Desktop specialists



Roles & Responsibilities:

• Investigate and resolve technical and non-technical requests from users
• Work with the logging tool (Vantive and Service Centre), Active Directory
• Adhere to all established case handling policies and procedures, including documentation of proper case detail into logging tool
• Build and re-build pc's and laptops
• Work according to existing policies and procedures, follow up and monitor the cases
• Provide guidance for other level 2 members and level 1 members
• Build documentation to provide the customer with known problems
• Act as an escalation point for concerns, customer service requests

Requirements:
• High level of written and oral of English
• Knowledge of NT administration, Registry, Active Directory
• Experience in using any Remote Desktop Take over Tools
• Advanced knowledge MS Windows XP, Office XP-2003
• Thorough understanding of messaging applications (MS Outlook, Lotus Notes)
• Networking, managing local, global groups, Windows security
• Excellent verbal and written communication and problem solving skills
• Strong sense of responsibility to the customer
• Willing to learn , mature, independent, self-motivated
• Flexible to work in a changing environment